Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Old profile somehow not saved when got new computer

more options

Hi. I am on a brand new MacBook Pro with no access to my old one, and am unable to access my old Firefox boomarks. I didn't make a back up of my Firefox bookmarks and no matter what profile I try to recreate on Firefox, can't access them.

Do you know if I have any options for recovering my old bookmarks? Firefox says it automatically creates backups of profiles, but I don't understand how to activate or access these.

I cannot tell anything about my old Firefox profile from loading about:profiles page.

Thank you, Anna

Hi. I am on a brand new MacBook Pro with no access to my old one, and am unable to access my old Firefox boomarks. I didn't make a back up of my Firefox bookmarks and no matter what profile I try to recreate on Firefox, can't access them. Do you know if I have any options for recovering my old bookmarks? Firefox says it automatically creates backups of profiles, but I don't understand how to activate or access these. I cannot tell anything about my old Firefox profile from loading about:profiles page. Thank you, Anna

Semua Balasan (1)

more options

Hi Anna, Firefox profiles are local folders on your Mac. Firefox does not create whole-profile backups, but it does create an approximately daily backup of bookmarks in your profile folder (going back a week or two).

Did you previously set up a Firefox Account and enable the Sync feature? That would share your Firefox data (such as bookmarks) between old and new Firefox installations, but it's not completely reliable. A disk backup is more reliable.