Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

Avatar for Username

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Utas ini telah diarsipkan. Silakan membuat pertanyaan baru jika Anda membutuhkan bantuan.

FF repeatedly wants permissions to Install Helper Tool on startup.

  • 2 balas
  • 1 memiliki masalah ini
  • 1 kunjungan
  • Balasan terakhir oleh ksmith6

ksmith6
ksmith6
more options

Version 85.0.2 (64-bit) Upon every startup, FF asks for my system login permissions to install a helper tool, to which I have reluctantly done but it seems to not install anything different yet continues each time to prompt the Helper Tool install. What is the Helper Tool? I can't find any info about it. How do I turn off the prompt?

Version 85.0.2 (64-bit) Upon every startup, FF asks for my system login permissions to install a helper tool, to which I have reluctantly done but it seems to not install anything different yet continues each time to prompt the Helper Tool install. What is the Helper Tool? I can't find any info about it. How do I turn off the prompt?

Semua Balasan (2)

TyDraniu
TyDraniu
  • Top 10 Contributor
more options

Haven't heard about it. Can you attach a screenshot of this prompt? Thanks.

ksmith6
ksmith6 Pemilik pertanyaan
more options

Apologies for the delayed response. I was traveling for a couple of weeks. Screenshots attached.

If it is simply prompting to install an update, IMO, it is a misleading/confusing message because I'm thinking a "Helper Tool" is along the lines of an Add On to the toolbar that I can choose to install or skip. Very different than a software update.

Diperbarui oleh ksmith6 pada