We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Utas ini telah diarsipkan. Silakan membuat pertanyaan baru jika Anda membutuhkan bantuan.

Crashed Firefox, not loading Mozilla website

  • 1 balas
  • 1 memiliki masalah ini
  • 2 kunjungan
  • Balasan terakhir oleh cor-el

rpa2998
rpa2998
more options

Uninstalled and reinstalled once, restarted Firefox. Cleared cache, cookies, and history. Troubleshot it in both computer settings and Firefox settings. Made sure that it was appropriate version for Win 10. Restarted computer. No workee.

Uninstalled and reinstalled once, restarted Firefox. Cleared cache, cookies, and history. Troubleshot it in both computer settings and Firefox settings. Made sure that it was appropriate version for Win 10. Restarted computer. No workee.

Semua Balasan (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.

See "Visual Studio 2015, 2017 and 2019":

You may not need the latter (32-bit version) if you use 64-bit Firefox. You may have to reboot the computer.