Avatar for Username

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Utas ini telah diarsipkan. Silakan membuat pertanyaan baru jika Anda membutuhkan bantuan.

2FA recovery code not valid

  • 1 balas
  • 1 memiliki masalah ini
  • 1 kunjungan
  • Balasan terakhir oleh GerardoPcp04

bigredgeneticspider
bigredgeneticspider
more options

Hi,

I am trying to access my Firefox account, and have a recovery code, but when I try to put it in it asks for a 10-digit code, and I have 32-character alphanumeric code. When I try to put it in, it says that the code isn't formatted properly.

Thanks

Hi, I am trying to access my Firefox account, and have a recovery code, but when I try to put it in it asks for a 10-digit code, and I have 32-character alphanumeric code. When I try to put it in, it says that the code isn't formatted properly. Thanks

Semua Balasan (1)

GerardoPcp04
GerardoPcp04
  • Top 25 Contributor
more options

Hola El código de recuperación de 32 caracteres es para podes iniciar la cuenta Sync si te haz olvidado la contraseña: https://support.mozilla.org/es/kb/reset-your-firefox-account-password-recovery-keys

Lo que creo que te esta solicitando allí es el código de recuperación del 2FA: https://support.mozilla.org/es/kb/protege-tu-cuenta-firefox-con-la-autenticacion-en-dos-pasos

https://support.mozilla.org/es/kb/que-pasa-si-he-perdido-acceso-la-autenticacion-en- Saludos