Avatar for Username

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Utas ini telah diarsipkan. Silakan membuat pertanyaan baru jika Anda membutuhkan bantuan.

Firefox from Microsoft Store Automatically Closes When Computer Goes to Sleep/Hibernates

  • 2 balas
  • 1 memiliki masalah ini
  • 1 kunjungan
  • Balasan terakhir oleh FredMcD

LiKenun
LiKenun
more options

My Google-fu seems to be failing me, but my old Firefox installation was installed using the traditional method and working fine. After upgrading my laptop from Windows 10 to Windows 11, I installed the official Microsoft Store version to get rid of the extra Mozilla Updater Service. Firefox now regularly shuts down with no warning—usually when I close the lid or leave my laptop unattended and it goes to sleep or hibernates. I usually discover it has closed when I unlock my laptop. This behavior has survived reboots so I don’t think memory corruption from leaving the laptop on for long periods has got anything to do with it.

I love Firefox and I would love to make the Microsoft Store version work. What can I do to fix it, where can I find crash logs (if they exist), or how to help Mozilla diagnose this issue?

My Google-fu seems to be failing me, but my old Firefox installation was installed using the traditional method and working fine. After upgrading my laptop from Windows 10 to Windows 11, I installed the official Microsoft Store version to get rid of the extra Mozilla Updater Service. Firefox now regularly shuts down with no warning—usually when I close the lid or leave my laptop unattended and it goes to sleep or hibernates. I usually discover it has closed when I unlock my laptop. This behavior has survived reboots so I don’t think memory corruption from leaving the laptop on for long periods has got anything to do with it. I love Firefox and I would love to make the Microsoft Store version work. What can I do to fix it, where can I find crash logs (if they exist), or how to help Mozilla diagnose this issue?

Semua Balasan (2)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

Try Firefox from here. https://www.mozilla.org/en-US/firefox/all/#product-desktop-release

FredMcD
FredMcD
more options

Note: Many have reported issues when Firefox is running and the computer Sleep/Hibernates.