Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Cannot open PDF attachment

  • 3 balas
  • 2 memiliki masalah ini
  • 1 kunjungan
  • Balasan terakhir oleh david

more options

I see the PDF attachment size, I click on it to open using Adobe Reader but I get an error: "Adobe Acrobat Reader is not able to open *.pdf because the file is not supported or damaged (i.e. not correctly decoded)" but if I open the same email using browser + gmail I can see and read it correctly! So why I cannot read or save those PDF attachments? Thanks.

Using TB ver. 91.7.0 + Microsoft Windows [Version 10.0.19043.1586]

I see the PDF attachment size, I click on it to open using Adobe Reader but I get an error: "Adobe Acrobat Reader is not able to open *.pdf because the file is not supported or damaged (i.e. not correctly decoded)" but if I open the same email using browser + gmail I can see and read it correctly! So why I cannot read or save those PDF attachments? Thanks. Using TB ver. 91.7.0 + Microsoft Windows [Version 10.0.19043.1586]
Lampiran tangkapan layar

Solusi terpilih

I'm glad it worked out okay. Please close this thread so it will be removed from open list of issues. Thanks.

Baca jawaban ini dalam konteks 👍 1

Semua Balasan (3)

more options

If you save the PDF to disk and then open in in Adobe Reader, do you get an error? If so, that may be an issue for Adobe, not TB.

more options

I discovered the problem was a TB setting. I had to set the folder where the filtered message has gone as available offline. Then I was able to open and read the PDF attachments. Thanks.

more options

Solusi Terpilih

I'm glad it worked out okay. Please close this thread so it will be removed from open list of issues. Thanks.