Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Utas ini telah diarsipkan. Silakan membuat pertanyaan baru jika Anda membutuhkan bantuan.

my messages will not delete

  • 2 balas
  • 0 memiliki masalah ini
  • 1 kunjungan
  • Balasan terakhir oleh vicky.pease

vicky.pease
vicky.pease
more options

I use Thunderbird on my PC but it links to my business server. When I try to delete email messages using Thunderbird, they do not delete and I get the error message 'TRY CREATE The destination mailbox could not be found. '

I admit that while deleting my trash of lots of messages yesterday I may have inadvertantly deleted entire folders but I have now recreated these (see the image). Any suggestions for why this is occuring?

I use Thunderbird on my PC but it links to my business server. When I try to delete email messages using Thunderbird, they do not delete and I get the error message 'TRY CREATE The destination mailbox could not be found. ' I admit that while deleting my trash of lots of messages yesterday I may have inadvertantly deleted entire folders but I have now recreated these (see the image). Any suggestions for why this is occuring?
Lampiran tangkapan layar

Semua Balasan (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options
I admit that while deleting my trash of lots of messages yesterday I may have inadvertantly deleted entire folders but I have now recreated these (see the image).

Lets "start" (hopefully) by getting rid of the duplicate folders you created. (the Drafts and Sent folders with the yellow icons). Generally with IMAP some folders can not be deleted and just waiting a while will see them return if you mess up.

If you can not delete those duplicate folders we may have to remove the account and just start over. But try that first.

vicky.pease
vicky.pease Pemilik pertanyaan
more options

Thank you Matt, It turns out that the problem was a setting to define where the messages should be stored, so it is no longer a problem. FYI, the duplicate folders seem to be a function of linking Outlook to multiple access ports through internal vs external-to-server accounts. Multiple files have always been there and do not delete (rather when deleted, just show up again!)... I can live with those... Now onto finding my old email address book and integrating it!