Avatar for Username

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Utas ini telah diarsipkan. Silakan membuat pertanyaan baru jika Anda membutuhkan bantuan.

why can't I move junk email to inbox?

  • 1 balas
  • 0 memiliki masalah ini
  • 2 kunjungan
  • Balasan terakhir oleh christ1

susanlessick
susanlessick
more options

I find emails in my junk mail that are marked junk and they are not junk. When I try to move them to inbox - it does not let me move them to the inbox when I right click and choose move. I am using thunderbird on an iMac. Why does this happen? How can I move junk mail to my inbox?

I find emails in my junk mail that are marked junk and they are not junk. When I try to move them to inbox - it does not let me move them to the inbox when I right click and choose move. I am using thunderbird on an iMac. Why does this happen? How can I move junk mail to my inbox?

Semua Balasan (1)

christ1
christ1
  • Top 25 Contributor
more options

You need to mark those false positives as 'Not Junk' to train the filter, and to avoid those messages marked as Junk again. This way Thunderbird also moves them automatically back to the Inbox. https://support.mozilla.org/en-US/kb/thunderbird-and-junk-spam-messages#w_tell-thunderbird-what-is-not-junk