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Lost HTML and remote images on incoming emails

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Lee
Lee
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I am having a problem with incoming emails appearing in non-HTML format (see below), and I have checked "Allow remote content in messages" and there are no exceptions. Is there another setting that would cause the loss of HTML formatting and/or remote images? (see images of same email in full HTML and without) Thanks for any suggestions Lee

I am having a problem with incoming emails appearing in non-HTML format (see below), and I have checked "Allow remote content in messages" and there are no exceptions. Is there another setting that would cause the loss of HTML formatting and/or remote images? (see images of same email in full HTML and without) Thanks for any suggestions Lee
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Solusi terpilih

Found the problem - Message Body had somehow switched (I have no idea how), but that solved it.

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Lee
Lee Pemilik pertanyaan
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Solusi Terpilih

Found the problem - Message Body had somehow switched (I have no idea how), but that solved it.