Join the Mozilla’s Test Days event from 9–15 Jan to test the new Firefox address bar on Firefox Beta 135 and get a chance to win Mozilla swag vouchers! 🎁

Avatar for Username

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Problem with the migration of a profile to a new PC

  • 1 balas
  • 0 memiliki masalah ini
  • Balasan terakhir oleh david

Djay
Djay
more options

Hello,

We are having a problem with migrating a profile to a new PC. We saved the profile on the old PC and then loaded it onto the new PC. When we open Thunderbird with the profile transferred to the new PC, all the mailboxes are displayed correctly and everything works as expected. Then when we close Thunderbird and reopen it, we see the mailboxes but in which no data is present. We have tried the procedure again by multiple means but we always end up with the same result.

However, this is a procedure that I have carried out many times within my company and I have never encountered this problem.

Do you have any suggestions please?

Thank you, Sincerely,

Hello, We are having a problem with migrating a profile to a new PC. We saved the profile on the old PC and then loaded it onto the new PC. When we open Thunderbird with the profile transferred to the new PC, all the mailboxes are displayed correctly and everything works as expected. Then when we close Thunderbird and reopen it, we see the mailboxes but in which no data is present. We have tried the procedure again by multiple means but we always end up with the same result. However, this is a procedure that I have carried out many times within my company and I have never encountered this problem. Do you have any suggestions please? Thank you, Sincerely,

Semua Balasan (1)

david
david
  • Top 10 Contributor
more options

Is this a POP or IMAP account? Have you tried copying the profile a second time to see if you get the same results? Have you looked at the profile in windows file explorer to see the status of the message folders and compared them with the message folders on the copied profile? Is there an antivirus or VPN or firewall or similar software installed?

Membantu?

Ajukan pertanyaan

Anda harus masuk ke akun Anda untuk membalas kiriman ini. Sila mulai pertanyaan baru, jika Anda belum memiliki akun.