Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

am unable to install updates - seems to get stuck on download process

  • 1 balas
  • 1 memiliki masalah ini
  • 3 kunjungan
  • Balasan terakhir oleh cor-el

more options

i frequently receive pop-up box that says new Firefox updates are ready to be installed. but whenever i start the process, it just stays stuck on the download phase - never continues to the next stage. under my Firefox preferences, i have always had checked the option for updates to be automatically installed. however, under update history, it shows that no updates have ever been installed.

i frequently receive pop-up box that says new Firefox updates are ready to be installed. but whenever i start the process, it just stays stuck on the download phase - never continues to the next stage. under my Firefox preferences, i have always had checked the option for updates to be automatically installed. however, under update history, it shows that no updates have ever been installed.

Semua Balasan (1)

more options
  • Download a new copy of the Firefox program: http://www.mozilla.com/firefox/all.html
  • Trash the current Firefox application to do a clean (re)install.
  • Install the new version that you have downloaded.

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.