Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Getting stuck trying to update Firefox

  • 1 balas
  • 8 memiliki masalah ini
  • 1 kunjungan
  • Balasan terakhir oleh TonyE

more options

I am on my mom's old Mac which is OS X version 10.2.8. I tried to open youtube to show her some videos but the Firefox version 2.0.0.20 which is on here no longer will play youtube. So I tried to download the newest version of Firefox and here's where I got stuck:

-When I go to the update page, the download window opens asking me if I want to Open With or Save to Disk. I have nothing to open it with so I save to disk.

-After it downloads I have "Firefox 3.6.13.dmg" sitting on the desktop.

-I double-click the file icon and "Disk Copy" opens, has a progress bar for about 2 seconds, and closes. During the 2 seconds, it says "Waiting for Disk Copy helper", and then "Checksumming Firefox 3.6.13.dmg". Then it closes and nothing else happens.

What am I doing wrong?

I am on my mom's old Mac which is OS X version 10.2.8. I tried to open youtube to show her some videos but the Firefox version 2.0.0.20 which is on here no longer will play youtube. So I tried to download the newest version of Firefox and here's where I got stuck: -When I go to the update page, the download window opens asking me if I want to Open With or Save to Disk. I have nothing to open it with so I save to disk. -After it downloads I have "Firefox 3.6.13.dmg" sitting on the desktop. -I double-click the file icon and "Disk Copy" opens, has a progress bar for about 2 seconds, and closes. During the 2 seconds, it says "Waiting for Disk Copy helper", and then "Checksumming Firefox 3.6.13.dmg". Then it closes and nothing else happens. What am I doing wrong?

Semua Balasan (1)

more options

The last version of Firefox that works on OS X 10.2.8 is Firefox 2.0.0.20, later versions require at least OS X 10.4