Avatar for Username

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Utas ini telah diarsipkan. Silakan membuat pertanyaan baru jika Anda membutuhkan bantuan.

I downloaded 11.0 and it's hanging on install at "checking your add-ons".

  • 1 balas
  • 1 memiliki masalah ini
  • 1 kunjungan
  • Balasan terakhir oleh user633449

marfmallow
marfmallow
more options

I downloaded 11.0 to update my software and it won't respond at all. I can't uninstall, can't do anything else. I have add-ons that I suspect aren't supported, but how do I get to them to disable if I can't get the program to install? Safemode startup isn't doing anything, but then it hangs before the "checking your add-ons" screen. Can't get to the menu bar to do anything else.

I downloaded 11.0 to update my software and it won't respond at all. I can't uninstall, can't do anything else. I have add-ons that I suspect aren't supported, but how do I get to them to disable if I can't get the program to install? Safemode startup isn't doing anything, but then it hangs before the "checking your add-ons" screen. Can't get to the menu bar to do anything else.

Semua Balasan (1)

user633449
user633449
more options

What you can do is to go into your profile (https://support.mozilla.org/en-US/kb/Profiles#w_finding-your-profile-without-opening-firefox can help you find it) and delete or rename these files: 

   extensions.ini
   extensions.cache
   extensions.rdf

Once you do that, try opening Firefox again.