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Have an online magazine called Game Informer from GameStop that I cannot read on Firefox any help?

texrickster
texrickster
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I can open this magazine in IE (yuk!) but cannot open in Firefox (the best) is there anything I can do to get this to work. Appreciate it thank you. When I open the magazine it just continues to load but no pages load in IE it loads within seconds and I can peruse the articles.

I can open this magazine in IE (yuk!) but cannot open in Firefox (the best) is there anything I can do to get this to work. Appreciate it thank you. When I open the magazine it just continues to load but no pages load in IE it loads within seconds and I can peruse the articles.

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jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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First, the general suggestion:

When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Bypass Firefox's Cache

Use Ctrl+Shift+r to reload the page fresh from the server.

Alternately, you also can clear Firefox's cache completely using:

orange Firefox button (or Tools menu) > Options > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now"

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site:

  • right-click and choose View Page Info > Security > "View Cookies"
  • Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"

In the dialog that opens, you can remove the site's cookies individually.

Then try reloading the page. Does that help?

It appears that the magazine is "published" using the Flash plugin.

This is some standard guidance that addresses the most common issues with Flash. I'm sure you've seen some of it before, but just in case:

(1) Make sure all recorders/downloaders that interact with Flash media are as up-to-date as possible, or disable them.

(2) Disable hardware graphics acceleration in Firefox and in Flash

(A) In Firefox, un-check the box here and restart:

orange Firefox button (or Tools menu) > Options > Advanced > General > "Use hardware acceleration when available"

(B) In Flash, see this support article from Adobe: http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues

(3) Disable protected mode (Windows Vista/7/8)

See this support article from Adobe under the heading "Last Resort": Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox?