Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Utas ini telah diarsipkan. Silakan membuat pertanyaan baru jika Anda membutuhkan bantuan.

block unsolicited ad banner behind home page

  • 1 balas
  • 3 memiliki masalah ini
  • 3 kunjungan
  • Balasan terakhir oleh kobe

MileHighRPC
MileHighRPC
more options

Evidently a banner "Theme missing? Click "Theme Help" at: www.personasInteractive.com" rode into my Firefox settings on the back of a site I visited. I think it happened when I made the mistake of downloading a video helper attempting to resolve an issue with YouTube video errors. I uninstalled that application and is still appears as VisualBee. Perhaps that is the malware that I thought I uninstalled.

Thank you for your consideration.

Evidently a banner "Theme missing? Click "Theme Help" at: www.personasInteractive.com" rode into my Firefox settings on the back of a site I visited. I think it happened when I made the mistake of downloading a video helper attempting to resolve an issue with YouTube video errors. I uninstalled that application and is still appears as VisualBee. Perhaps that is the malware that I thought I uninstalled. Thank you for your consideration.

Semua Balasan (1)

kobe
kobe
more options

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.


Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!