Avatar for Username

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Utas ini telah diarsipkan. Silakan membuat pertanyaan baru jika Anda membutuhkan bantuan.

I can't upload anything without Firefox crashing

  • 6 balas
  • 13 memiliki masalah ini
  • 1 kunjungan
  • Balasan terakhir oleh wheaty

wheaty
wheaty
more options

Whether in Gmail, WeTransfer or Facebook I can't upload any files. As soon as I try to attached, upload etc Firefox locks up and the File Upload window says (not responding). I've tried using Firefox safe mode but that doesn't change anything. I tried it in Windows Safe Mode with Networking and it worked fine. I use Windows 7.

Whether in Gmail, WeTransfer or Facebook I can't upload any files. As soon as I try to attached, upload etc Firefox locks up and the File Upload window says (not responding). I've tried using Firefox safe mode but that doesn't change anything. I tried it in Windows Safe Mode with Networking and it worked fine. I use Windows 7.

Semua Balasan (6)

Moses
Moses
  • Moderator
more options

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.

SubmittedCrashReports-Win7

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

wheaty
wheaty Pemilik pertanyaan
more options

c1e4cc01-672e-48d9-bfad-fc29b38ea0cf 3/21/2014 1:49 PM 41d613a1-4b10-4ab7-a30a-70a7678e7d03 3/21/2014 1:44 PM e38d6310-95b7-4bf0-a74f-0f7f16b58a7b 3/21/2014 1:44 PM 8e3c9ca9-e472-4261-b99e-b80c19c9fe66 3/20/2014 6:26 PM 0b7610a8-cbe5-40de-b2af-16e497596f7b 3/20/2014 6:11 PM

These are the most recent Report IDs there don't seem to be any that start bp despite Firefox crashing multiple times this evening.

wheaty
wheaty Pemilik pertanyaan
more options

See attached picture for what I see.... it gets locked in this position and I have to right click and close window

wheaty
wheaty Pemilik pertanyaan
more options

I have already uninstalled and reinstalled Firefox several times

Moses
Moses
  • Moderator
more options

Crash IDs are supposed to have the bp prepended to it. When the Mozilla Crash Reporter window comes up, do you click Restart Firefox, Quit Firefox, or just press the X at the top?

wheaty
wheaty Pemilik pertanyaan
more options

See the attached pictures, first I get "Firefox is not responding" then if I press "Wait for the program to respond" I get the second picture, "File Upload (Not Responding)". If I press the x on the "file upload" box I go back to the "Firefox is not responding". So eventually I press "Close the program". Then it say Windows is trying to find a solution and then that disappears and I'm back to my desktop.