Avatar for Username

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

Correct password not accepted, requested password reset but not receiving reset emails

  • 3 件の返信
  • 17 人がこの問題に困っています
  • 1 回表示
  • 最後の返信者: rad1234

rad1234
rad1234
more options

I am signed into the OLD Firefox sync with my correct password and username. I want to update to the new sync because I've got a new PC that i need to sync to and the old syn won't accept adding new units anymore. However, when I try to log in to update Firefox, it tells me that my password is wrong, which I know it isn't. I read that passwords set before 2012 may not be accepted, so I asked to have my password reset and Mozilla is supposed to send me a reset email. I've asked for the reset email multiple times, but they're never sent one (not in spam folder, I checked). Other have had this same problem, how can it be resolved? No way to email Mozilla support for help (grrr)

I am signed into the OLD Firefox sync with my correct password and username. I want to update to the new sync because I've got a new PC that i need to sync to and the old syn won't accept adding new units anymore. However, when I try to log in to update Firefox, it tells me that my password is wrong, which I know it isn't. I read that passwords set before 2012 may not be accepted, so I asked to have my password reset and Mozilla is supposed to send me a reset email. I've asked for the reset email multiple times, but they're never sent one (not in spam folder, I checked). Other have had this same problem, how can it be resolved? No way to email Mozilla support for help (grrr)

すべての返信 (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Can you log in to the Firefox account?

Also make sure that you allow cookies from the accounts.firefox.com domain

rad1234
rad1234 質問者
more options

No, I cannot, despite the fact that I know I have the correct password. I have requested a password reset many times, but the email is never received, and is not going to spam folder

rad1234
rad1234 質問者
more options

Also, when I try to log in to my Mozilla account on the new computer that I need to add Sync with, mt username and password don't work, and when I ask to have the password reset by email, Mozilla tells me it's an "unknown account"!