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client receives my emails but I don't receive his replies, if he creates a new message I receive it

  • 3 件の返信
  • 2 人がこの問題に困っています
  • 1 回表示
  • 最後の返信者: finitarry

LisaSmithspurs
LisaSmithspurs
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I have a client who receives emails from me ok If he creates a new message to send to me I receive it however if he replies to a message he has received from me I do not receive the reply nor does he receive a bounce back frustrating as he assumes I have received all his emails

not sure whether issue would be my end or his?

I have a client who receives emails from me ok If he creates a new message to send to me I receive it however if he replies to a message he has received from me I do not receive the reply nor does he receive a bounce back frustrating as he assumes I have received all his emails not sure whether issue would be my end or his?

すべての返信 (3)

finitarry
finitarry
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I think it would be your end. Is the email address for the account you use filled in correctly? Check in Account Settings for that account name. Also check the user name for the outgoing server.

LisaSmithspurs
LisaSmithspurs 質問者
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Many thanks for the reply. I've checked everything and it all seems fine. Also other people reply OK, as far as I'm aware it's just one person.

finitarry
finitarry
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In that case, maybe the problem is at the other person's end.