Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

Two computers logged into the same sync account are not sync-ing

  • 1 件の返信
  • 1 人がこの問題に困っています
  • 41 回表示
  • 最後の返信者: guigs

more options

I have two computers and one android device. I have set up computer A with sync, and it connects both to a device, and a virtual box running in computer A with no problems. I have another device that is not syncing with these. It seems to be loged into the same Firefox account. If I click on the sync tab under preferences, all options are checked and the account name is displayed. However, neither bookmarks nor other data seem to be syncing to this device. Any thoughts?

I have two computers and one android device. I have set up computer A with sync, and it connects both to a device, and a virtual box running in computer A with no problems. I have another device that is not syncing with these. It seems to be loged into the same Firefox account. If I click on the sync tab under preferences, all options are checked and the account name is displayed. However, neither bookmarks nor other data seem to be syncing to this device. Any thoughts?

選ばれた解決策

Hi ohnoplus, Thank you for your question. I would be happy to help further investigate this issue with you. Here are some troubleshooting steps we can take:

  1. Please make sure that the browser version on Android is 29 or higher.
  2. Please check in the Accounts that there is no (deprecated) account.
  3. Please also try to remove the account and add it one more time
  4. Please then do a test and add a new bookmark, password or item to the desktop account. Click "Sync Now"
  5. Attach the account and manually sync it from the Account menu on the mobile device.

Note it may take a while to sync on the first time, but please post back with the results and if there are any errors we can enable error logs next.

この回答をすべて読む 👍 0

すべての返信 (1)

more options

選ばれた解決策

Hi ohnoplus, Thank you for your question. I would be happy to help further investigate this issue with you. Here are some troubleshooting steps we can take:

  1. Please make sure that the browser version on Android is 29 or higher.
  2. Please check in the Accounts that there is no (deprecated) account.
  3. Please also try to remove the account and add it one more time
  4. Please then do a test and add a new bookmark, password or item to the desktop account. Click "Sync Now"
  5. Attach the account and manually sync it from the Account menu on the mobile device.

Note it may take a while to sync on the first time, but please post back with the results and if there are any errors we can enable error logs next.