Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

Avatar for Username

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

Firefox crashes

  • 1 件の返信
  • 2 人がこの問題に困っています
  • 5 回表示
  • 最後の返信者: Moses

blazing.bobcat
blazing.bobcat
more options

Firefox was running slowly on my computer, so I followed the troubleshooting steps on the Mozilla website to fix "hanging" in Firefox, and renamed a file in my "Profiles" folder. This caused Firefox to crash when I restarted it, and from then on, Firefox would crash whenever I tried to open it again. I restarted Firefox in safe mode, and there were no crashes. I wonder if I had permanently damaged something in the browser thus rendering it unusable.

Report ID: bp-13f4719d-079c-4458-85d7-87bf32140804

Firefox was running slowly on my computer, so I followed the troubleshooting steps on the Mozilla website to fix "hanging" in Firefox, and renamed a file in my "Profiles" folder. This caused Firefox to crash when I restarted it, and from then on, Firefox would crash whenever I tried to open it again. I restarted Firefox in safe mode, and there were no crashes. I wonder if I had permanently damaged something in the browser thus rendering it unusable. Report ID: bp-13f4719d-079c-4458-85d7-87bf32140804

すべての返信 (1)

Moses
Moses
  • Moderator
more options

Your crash report is showing that Firefox crashed on the iCloud Control Panel (appleffdav.dll) but more specifically the iCloud Bookmarks extension you have. It seems like other people have had this crashing problem as well judging from the user reviews. The only way to open Firefox is to disable the add-on. You can start Firefox in Safe Mode and remove the iCloud Bookmarks extension as that is the most likely cause of your crashes. You can then contact Apple for a fix or you can download the latest version of iCloud