Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

Stuck in an endless loop, TB tells me to reboot to install previous version first, but won't complete install

  • 4 件の返信
  • 1 人がこの問題に困っています
  • 1 回表示
  • 最後の返信者: LynneMD

more options

Running Win 8.1, tried to update TB, it failed, since then it is stuck in a loop of reboot, to complete install, and when I reboot the problem is still there, I tried uninstalling TB, rebooted numerous times, also tried downloading a fresh copy....I can't update, I can't get into my TB mail, I can't delete and start over.It is the same message, reboot to complete previous install...

Running Win 8.1, tried to update TB, it failed, since then it is stuck in a loop of reboot, to complete install, and when I reboot the problem is still there, I tried uninstalling TB, rebooted numerous times, also tried downloading a fresh copy....I can't update, I can't get into my TB mail, I can't delete and start over.It is the same message, reboot to complete previous install...

すべての返信 (4)

more options

Download the Thunderbird and install over on it manually

この投稿は iamjayakumars により に変更されました

more options

How do I install it manually?

more options

Download the installer and run it. You can get the installer from here:

more options

I got the same error message "your computer must be restarted to complete a previous upgrade of Thunderbird. Do you want to reboot now?" If I say no, it disappears, if I say yes, the computer reboots, but I'm in the same state as I was before....tried this many times...