Suddenly I am having a HUGE problem with slow response.
Thunderbird has worked like a charm for over a year. Now, all of a sudden, it keeps hanging up when I try to write or send an email. I haven't changed my anti-virus software which is MS Defender. I can't think of anything else I could have done to cause the problem. For a while, I couldn't open MS Word attachments. That seems to be solved now for some unknown reason. I really like this email program when it works, but I need more dependability. Is anyone else having this problem?
すべての返信 (6)
Try to start *Windows* in safe mode with networking enabled.
- Win8 http://windows.microsoft.com/en-US/windows-8/windows-startup-settings-including-safe-mode
- Win7 http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode
- XP http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx
Still in Windows safe mode, start Thunderbird in safe mode.
- https://support.mozilla.org/en-US/kb/safe-mode
Does the problem go away?
No. That didn't change anything. I'm getting incredibly frustrated. Has something changed with Thunderbird?
Can you confirm you did start Windows in safe mode?
No. I'm not sure. I got a little bit scared of what it was asking me to do. I'll google the process and try it again. I don't want to lose my data.
You've been given specific instructions what steps to try. None of these steps would cause any data loss.
If you then reply that those instructions didn't work, even though you didn't even try them, we won't make any progress here.
If you have any specific questions, or are unsure what to do, please ask. But be honest and tell the truth.
I find that fairly insulting. I've told the truth. I don't know if I followed the exact correct steps and I pointed that out. As far as I'm concerned, this conversation is over.