Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

My password fails to allow me access to email account

  • 1 件の返信
  • 6 人がこの問題に困っています
  • 1 回表示
  • 最後の返信者: Matt

more options

I completed a Microsoft update, almost immediately after this I got a message to say there had been an attempt to access my account from another country. I immediately changed my password, and can access my gmail account from webmail going directly to the gmail site. However when Thunderbird asks for the new password, and I put in the new password, I get a login failed, Retry, Enter New password, Cancel, also a dialogue box in bottom right telling me to log in via the website and =78754 (failure). Any help appreciated. Using Win 7 and thunderbird version 31.3.0 all fully updated.

I completed a Microsoft update, almost immediately after this I got a message to say there had been an attempt to access my account from another country. I immediately changed my password, and can access my gmail account from webmail going directly to the gmail site. However when Thunderbird asks for the new password, and I put in the new password, I get a login failed, Retry, Enter New password, Cancel, also a dialogue box in bottom right telling me to log in via the website and =78754 (failure). Any help appreciated. Using Win 7 and thunderbird version 31.3.0 all fully updated.

すべての返信 (1)

more options

did changing the password include changing you to two factor authentication (a text with a password when you want to log in) Google have been pushing this hard, and it does very little to fix anything.

You your using two factor authentication this might help.

https://support.google.com/mail/answer/1173270?hl=en

Or it might be their security captcha https://accounts.google.com/displayunlockcaptcha

Seriously Google are becoming more trouble than their accounts are worth.