Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

Firefox will not connect on my Windows 8 PC after the latest update. Help!

  • 4 件の返信
  • 3 人がこの問題に困っています
  • 6 回表示
  • 最後の返信者: dspirgen

more options

After the latest update, FIrefox will not connect. Internet Explorer works fine. I have an HP PC running Windows 8. I have already tried rebooting; uninstalling and reinstalling Firefox; and deleting and re-adding Firefox to my firewall exceptions. Suggestions?

After the latest update, FIrefox will not connect. Internet Explorer works fine. I have an HP PC running Windows 8. I have already tried rebooting; uninstalling and reinstalling Firefox; and deleting and re-adding Firefox to my firewall exceptions. Suggestions?

すべての返信 (4)

more options

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test.

more options

Thanks for responding. Although I booted up in "Safe Mode with network support," I still had no connection to the internet. I see that other users have reported this same problem. In any event, it prevents me from testing out Firefox in safe mode. Any other suggestions?

more options

See:

Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

more options

No offense, Cor-el, but this sounds like just thrashing around with generic tips. What are the chances that malware hit at exactly the same moment as a Firefox update?