can't open or close mozilla firefox
After we downloaded Windows 10 I haven't been able to open Mozilla firefox. I went to control panel to uninstall and reinstall but when i clicked uninstall a message came up that said I must first close mozilla firefox before uninstalling. I can't close it cuz I can't open.
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Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) to see if that helps.
- http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/
- http://www.7tutorials.com/4-ways-boot-safe-mode-windows-10
You can also check for issue with Microsoft Family Safety on Windows 10. http://windows.microsoft.com/en-us/windows-10/turn-off-microsoft-family-settings
Do you have the Firefox icon on your quick launch? Right click on it, and select Open New Window. Sometimes this works. If it opens, close it by Menu > File > Exit.
This is not a cure but will make it easier if Firefox locks up in Windows. https://support.mozilla.org/questions/997866 {web link}