Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

I just confirmed my email. Firefox asked for email and password, but it isn't letting me check in with this info

  • 3 件の返信
  • 3 人がこの問題に困っています
  • 5 回表示
  • 最後の返信者: Phoxuponyou

more options

I just downloaded firefox. During the process, it asked for my email and a password. I gave the info. I did receive the confirmation that my account has been verified. I went to sign in on the firefox site, but it doesn't recognize me now. Is there another step I am missing?

I just downloaded firefox. During the process, it asked for my email and a password. I gave the info. I did receive the confirmation that my account has been verified. I went to sign in on the firefox site, but it doesn't recognize me now. Is there another step I am missing?

選ばれた解決策

Are you trying to sign in at https://accounts.firefox.com/ ?

I can confirm that it is up and working on my end. Barring a misspelled ID or password, I can only think of resetting your password as a fix. Since you just installed, it won't affect Sync.

If you change your password while you have data uploaded in Sync, that data will be rendered inaccessible because the encryption key changes based on your password.

この回答をすべて読む 👍 1

すべての返信 (3)

more options

選ばれた解決策

Are you trying to sign in at https://accounts.firefox.com/ ?

I can confirm that it is up and working on my end. Barring a misspelled ID or password, I can only think of resetting your password as a fix. Since you just installed, it won't affect Sync.

If you change your password while you have data uploaded in Sync, that data will be rendered inaccessible because the encryption key changes based on your password.

more options

Thank you for the input. Figured out the problem on this end. I still have another problem, but don't know where to post for help yet, so maybe you can help. I cannot access one of the pages on my internet providers site because fox says it doesn't have some sort of security encryption reported to them???? It's just the one page, but it has the information I need on the chat board there and I cannot access it.

more options

Glad I could help.

Do you get the "connection untrusted" page like so: https://support.cdn.mozilla.net/media/uploads/gallery/images/2011-10-19-09-09-25-5809bb.jpg ?

The image is from the following article: https://support.mozilla.org/en-US/kb/connection-untrusted-error-message. The article has generic advice for what to do.

If this is the case, you should start with checking what exactly the problem is under Technical Details, then refer to the article above. In my experience, this is usually due to an address mismatch, https://support.mozilla.org/en-US/kb/connection-untrusted-error-message#w_certificate-is-only-valid-for-site-name, when lazy or careless site designers use their main certificate for an uncertified subsection or affiliated site. You can proceed despite the warning if the certificate seems fine (trustworthy signer, assigned to the site you are using), but the site's webmaster should really fix these flaws in design.

If the site's management refuses to fix their poor design (you sent feedback, right?), you can always add a permanent exception for your browser, https://support.mozilla.org/en-US/kb/connection-untrusted-error-message#w_bypassing-the-warning. This is a poor practice, however, and leaves you vulnerable.

この投稿は Phoxuponyou により に変更されました