Avatar for Username

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

firefox reinstalls original version on computer boot

  • 1 件の返信
  • 1 人がこの問題に困っています
  • 9 回表示
  • 最後の返信者: FredMcD

hw1355
hw1355
more options

windows xp sp3. firefox crashes on web navigation using any version higher than 9.0.1. Past 2 weeks., firefox 9.0.1 reinstalls then updates on computer boot wiping out passwords, bookmarks and bookmark toolbar. Reinstall occurs once per week. any suggestions. Using Zone Alarm for firewall and configured to allow Firefox. Thanks

windows xp sp3. firefox crashes on web navigation using any version higher than 9.0.1. Past 2 weeks., firefox 9.0.1 reinstalls then updates on computer boot wiping out passwords, bookmarks and bookmark toolbar. Reinstall occurs once per week. any suggestions. Using Zone Alarm for firewall and configured to allow Firefox. Thanks

すべての返信 (1)

FredMcD
FredMcD
more options

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29

Type about:preferences#advanced<enter> in the address bar.

Under Advanced, Select Update. Check the settings.