Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

Avatar for Username

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

my screen turns black while using web browser. What causes this?

  • 1 件の返信
  • 2 人がこの問題に困っています
  • 4 回表示
  • 最後の返信者: FredMcD

stupid9
stupid9
more options

my screen turns black while using web browser. I followed the advice to download adobe flash for firefox, but my screen continues to go black.

my screen turns black while using web browser. I followed the advice to download adobe flash for firefox, but my screen continues to go black.

すべての返信 (1)

FredMcD
FredMcD
more options

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration