Avatar for Username

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

any page on firefox using windows 10 starts going up and down on screen and then cant navagate

  • 1 件の返信
  • 1 人がこの問題に困っています
  • 1 回表示
  • 最後の返信者: cor-el

FrankLewski
FrankLewski
more options

I am using an hp laptop and starting one week ago, when i open firefox but not immediately, after navigating to more than two websites, the screen starts moving up and down.

When the screen moves up and down, firefox locks up and i cannot move to another page and it is difficult to close firefox. it takes about two minutes of consistently hitting the X.

I have not loaded anything new in the past two weeks. I use Norton Security. Thanks for your help Frank

I am using an hp laptop and starting one week ago, when i open firefox but not immediately, after navigating to more than two websites, the screen starts moving up and down. When the screen moves up and down, firefox locks up and i cannot move to another page and it is difficult to close firefox. it takes about two minutes of consistently hitting the X. I have not loaded anything new in the past two weeks. I use Norton Security. Thanks for your help Frank

すべての返信 (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.