Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

I changed my firefox sync password and reinstalled firefox, now I cannot see my sync data why did I do wrong?

  • 4 件の返信
  • 2 人がこの問題に困っています
  • 23 回表示
  • 最後の返信者: darvasi.krisztina

more options

Dear mozilla support,

My operating system is Ubuntu Mate 16.04 LTS, my browser was very slow decided to reinstall a clean firefox(I also deleted the /home/username/.mozilla directory). Because I forgot my firefox sync password I requested a reset, which was successfully done, then I uninstalled firefox then installed it back. I could successfully login to my firefox sync account, synchronization looks functional(no error messages) but unfortunately none of the data(passwords, bookmarks, history) is restored.

Can you please help me get my data back?

Thank very much in advance for your help!

Yours truly, Krisztina Darvasi

Dear mozilla support, My operating system is Ubuntu Mate 16.04 LTS, my browser was very slow decided to reinstall a clean firefox(I also deleted the /home/username/.mozilla directory). Because I forgot my firefox sync password I requested a reset, which was successfully done, then I uninstalled firefox then installed it back. I could successfully login to my firefox sync account, synchronization looks functional(no error messages) but unfortunately none of the data(passwords, bookmarks, history) is restored. Can you please help me get my data back? Thank very much in advance for your help! Yours truly, Krisztina Darvasi

選ばれた解決策

the data is purged on the server as soon as you performed the password reset procedure by clicking on the confirmation mail unfortunately. do you happen to have any local backup of your files available - otherwise i fear the data is lost for good :-/

この回答をすべて読む 👍 0

すべての返信 (4)

more options

hi, unfortunately your original password is the only decryption key that makes it possible to get to your sync data stored on mozilla's server (there is no other way for mozilla themselves either). so once you've reset/changed your password, the data on the server will be lost for good - a user is also warned about that during the procedure!

more options

Thank you for your quick reply,

Is worth to try to change my password back to all my possible previous password versions and try to sync one by one? Or each time a new password gets a different code even if I type in the same characters?

DK

more options

選ばれた解決策

the data is purged on the server as soon as you performed the password reset procedure by clicking on the confirmation mail unfortunately. do you happen to have any local backup of your files available - otherwise i fear the data is lost for good :-/

more options

I see, ... well ... good bye to my saved passwords :) Lesson learned :) Thank you very much for your time! Have a nice day:)