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can not connect to the pop server after software updated

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  • 1 人がこの問題に困っています
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  • 最後の返信者: Matt

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a Thunderbird update was applied yesterday, or so I think. Since that time I am unable to connect to the internet provider mail server. I have contacted the internet provider and reconfirmed the server addresses. How do I solve this problem?

a Thunderbird update was applied yesterday, or so I think. Since that time I am unable to connect to the internet provider mail server. I have contacted the internet provider and reconfirmed the server addresses. How do I solve this problem?

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Usually when problems occur post update the fault lies in the anti virus / internet security suite.

So 1. check your anti virus firewall to ensure Thunderbird with it's new version number is an allowed program to access the internet without restrictions.

2. Disable the mail scanning part of any anti virus product and reboot.

Either of those things help?

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The antivirus firewall does not specify a version number for the software so that did not help. I am hesitant to disable mail scanning which would seem to create a new problem.

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TMT001 said

The antivirus firewall does not specify a version number for the software so that did not help. I am hesitant to disable mail scanning which would seem to create a new problem.

Interested in finding the cause? Then disable the mail scanner and see if you still have an issue.

The recommended path is

.To diagnose problems with Thunderbird, try one of the following:
  • Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.
  • Restart the operating system in safe mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 10, Windows 8, Windows 7, Windows Vista, Windows XP, OSX
If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.