Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

Firefox froxen

  • 4 件の返信
  • 1 人がこの問題に困っています
  • 5 回表示
  • 最後の返信者: Shadow110

more options

Cannot get into Firefox. Icon is frozen. Will not open which means I cannot get into email using this browser nor my bookmarks. Any solution?

Cannot get into Firefox. Icon is frozen. Will not open which means I cannot get into email using this browser nor my bookmarks. Any solution?

すべての返信 (4)

more options

Hi, am not a Linux person. That being said follow and convert to Linux. Task Manager, End Task, then Save Profile :

Delete/uninstall or what ever you do on Linux and then bring in a new compile from our site https://www.mozilla.org/firefox/all/ or from where ever you get your tar ball from. Version 59.0.2 released this date.

Insert your Profile back and see if your working. If not it is the profile.

transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem. Never work with original files.

Please let us know if this solved your issue or if need further assistance.

more options

Pkshadow said

Hi, am not a Linux person. That being said follow and convert to Linux. Task Manager, End Task, then Save Profile : Delete/uninstall or what ever you do on Linux and then bring in a new compile from our site https://www.mozilla.org/firefox/all/ or from where ever you get your tar ball from. Version 59.0.2 released this date. Insert your Profile back and see if your working. If not it is the profile. transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem. Never work with original files. Please let us know if this solved your issue or if need further assistance.
more options

Could not open the firefox icon. nor get into safemode. Everything is locked out.

more options

Jwilson5 said

Could not open the firefox icon. nor get into safemode. Everything is locked out.

Did not ask you to go to safe mode