I called an administrator. Please wait

Hello, any news on this? I don't understand why after entering the authorization code I receive in my inbox I am not able to log into my account.

I called again.

Try to log in to the Firefox account via this website.

• https://accounts.firefox.com/signin
• https://accounts.firefox.com/settings

Does not help

This is all I have on Sync :

• https://support.mozilla.org/en-US/kb/how-do-i-set-sync-my-computer
• https://support.mozilla.org/en-US/products/firefox/sync
• https://support.mozilla.org/en-US/kb/how-do-i-choose-what-types-information-sync-firefox
• https://support.mozilla.org/en-US/kb/firefox-sync-troubleshooting-and-tips
• https://support.mozilla.org/en-US/kb/change-primary-email-address-firefox-accounts

There is contact info in this and yes do have to create a account and wait : https://support.mozilla.org/en-US/kb/forum-response-firefox-sync-verification-email-faq Firefox Support has nothing to to with emails, data, servers, logins or anything else for Sync other than provide what I just gave you.

As said there is contact info in bottom of the last URL @bugzilla.

Please let us know if this solved your issue or if need further assistance.

Still need help.

Ana4 said

Still need help.

You can not get it here for that as I said please use the contact in the last URL bugzilla. We do not have access to what you want, they do. You may have to make a new email address like yahoo but you need to contact them and make a account post your problem and wait.

Hey there, I can see that it has already been mentioned that you may need to open up a bugzilla case to investigate the issue with accessing your account.

So that I can help create a bug on your behalf I need the following information to create a bug, please feel free to PM me with some of the sensitive information:

1. The email that is used on the account
2. Steps that have already been taken, this must have been tried, please confirm:

• Please create a back up of the local profile Back up and restore information in Firefox profiles if you reset the password, all previously synced information cannot be accessed. Mozilla does not back these up.
• Have you tried to remove the account from the computer that you are having issues with - remove the account from the Sync Preferences in your Firefox menu, then login one more time from accounts.firefox.com - I will need the exact error you see.
• Does the same error occur on another device when you do the steps above?

Thank you, Rachel

Hello guigs

Thank you for your email. I might be actually entering incorect passwords. I have access to my email. I just need to recover my bookmarks. My hard disk died and I cannot acccess my profyle. Would there be any way at all that I recover my bookmarks? Thank you.

Hi, I would think not as you have to have access to that h/drive as there is a token set on it so that it can be identified by Sync when log in. Also since you do not mention a 2nd device that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of these article.

• https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
• https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.

• https://support.mozilla.org/en-US/kb/how-do-i-set-sync-my-computer#w_connect-additional-devices-to-sync_

You would need to get access into your hard drive if not completely dead : and try and grab this folder :

• https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data

I spent 700bucks on a recovery, so I empathize with you on your issue..

Please let us know if this solved your issue or if need further assistance.

Thank you for your reply. I will try now data recovery... Can you please just let me know what file types I should be looking for - to get my bookmarks back, is it .json files?

Thanks

The name of an automatically created JSON bookmarks backup in the bookmarkbackups folder includes a total item count (folders and separators included) and an hash value to prevent saving the same backup more than once.

• bookmarks-YYYY-MM-DD_<item count>_<hash>.jsonlz4.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

• Help -> Troubleshooting Information -> Profile Directory:
  Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder
• http://kb.mozillazine.org/Profile_folder_-_Firefox

Firefox uses two locations for the Firefox profile folder, so make sure to look in the correct location. Location used for the main profile that keeps your personal data in "AppData\Roaming" (Root Directory on about:profiles).

• C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles\<profile>\
• ~/Library/Application Support/Firefox/Profiles/<profile>/

Location used for the disk cache and other temporary files in "AppData\Local" (Local Directory on about:profiles).

• C:\Users\<user>\AppData\Local\Mozilla\Firefox\Profiles\<profile>\
• ~/Library/Caches/Firefox/Profiles/

You can copy files like these with Firefox closed to the current profile folder to recover specific data.

• https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

• bookmarks and history: places.sqlite
• bookmark backups: compressed .jsonlz4 JSON backups in the bookmarkbackups folder
• cookies.sqlite for the Cookies
• formhistory.sqlite for saved autocomplete Form Data
• logins.json (passwords) and key4.db (58+) or key3.db (57 and older) (decryption key) for Passwords saved in the Password Manager
  if you only have key3.db then make sure to remove an existing key4.db
• cert9.db (58+) or cert8.db (57 and older) for (intermediate) certificates stored in the Certificate Manager
  if you only have cert8.db then make sure to remove an existing cert9.db
• persdict.dat for words you added to the spelling checker dictionary
• permissions.sqlite for Permissions and possibly content-prefs.sqlite for other website specific data (Site Preferences)
• sessionstore.jsonlz4 for open tabs and pinned tabs (see also the sessionstore-backups folder)