Avatar for Username

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

Can't group emails together and place in a file anymore

  • 1 件の返信
  • 1 人がこの問題に困っています
  • 4 回表示
  • 最後の返信者: Matt

amya9501
amya9501
more options

I can no longer select a group of emails and drag and drop them in a local folder. I can do one at a time, no problem. Even just two stops everything. The little circle by the word "inbox" just spins and spins. Can't figure out what else it's trying to do. It's really frustrating as I have a boss who copies me on about a million emails a day. Anyone have some advice?

Thanks, Amy

I can no longer select a group of emails and drag and drop them in a local folder. I can do one at a time, no problem. Even just two stops everything. The little circle by the word "inbox" just spins and spins. Can't figure out what else it's trying to do. It's really frustrating as I have a boss who copies me on about a million emails a day. Anyone have some advice? Thanks, Amy

すべての返信 (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

To diagnose problems with Thunderbird, try one of the following:

  • Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.
  • Restart the operating system in safe mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 10, Windows 8, Windows 7, Windows Vista, Windows XP, OSX
If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.