Firefox supposedly "fixed" some loading speed issues on my computer & wiped out all of my Avast account & passwords in the process. How do I go back?
I need to go back to the way it was before this happened yesterday. I cannot get into my password protected accounts. My Avast account is gone. Please, can you help?
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Hi, sorry to hear that. You sure it was Firefox as Windows Update can do something like this also. Please see if there is a Folder on your Desktop called OldFirefoxProfile if so it may be possible to get from that. Also please check here for the oldest dated profile :
If it is found : you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem. Never work with original files.
- https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile
- http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
If not there is no recourse. You may want to try a Windows System Restore Point but not sure that will help much.
Please let us know if this solved your issue or if need further assistance.