Avatar for Username

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

How to change a forgotten password.

  • 1 件の返信
  • 1 人がこの問題に困っています
  • 8 回表示
  • 最後の返信者: user01229325

JackieSmith
JackieSmith
more options

We have new computers at work. Co-worker has not used her work email in some time. We have downloaded Mozilla thunderbird email for her. She can not remember her old email. Is there a way to reset an email when she can not remember her old password? We tried putting a master password and it did not open with that. There is no stored passwords due to new computer.

We have new computers at work. Co-worker has not used her work email in some time. We have downloaded Mozilla thunderbird email for her. She can not remember her old email. Is there a way to reset an email when she can not remember her old password? We tried putting a master password and it did not open with that. There is no stored passwords due to new computer.

すべての返信 (1)

user01229325
user01229325
more options

The Thunderbird Master Password is only to protect any email passwords that you have told Thunderbird to remember and is optional. It has nothing to do with logging into your email account.

Email passwords are administered with your email provider. You need to work with them to reset a forgotten email password. Most providers have a link on their email help page to reset passwords.