Issue No.

P180522-00095

Application Name

Firefox

Application Ver.

60.0.1

Package name

org.mozilla.firefox

Device

Galaxy Note8 8.0.0

Issue

Fatal Exception occurs

Procedure

1. Install and execute application.

2. Device SW Update

3. Crash occurs

Log

Dear Firefox app developer in charge. Greetings. This is Samsung Electronics Application Quality Assurance team. We test applications and site compatibilities for Samsung Android devices. Then we find bugs and mal-functions that are present. Based on customer feedback we have received recently, the application is available from the Google Play has come to our attention. It seems that the application is not properly performing as expected. For more details, Please find the following report. Issue No. P180522-00095 Application Name Firefox Application Ver. 60.0.1 Package name org.mozilla.firefox Device Galaxy Note8 8.0.0 Issue Fatal Exception occurs Procedure 1. Install and execute application. 2. Device SW Update 3. Crash occurs Log The app crashed at internal lib of the app: /data/app/org.mozilla.firefox-O5U_DqbD-7IX0RgtsvMbng==/lib/arm/libmozglue.so (offset 0x3c000). 05-18 15:29:09.873 u0_a0 29593 29593 F DEBUG : *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** 05-18 15:29:09.873 u0_a0 29593 29593 F DEBUG : Build fingerprint: 'samsung/greatqltesq/greatqlte:8.0.0/R16NW/N950USQU4CRD7:user/release-keys' 05-18 15:29:09.873 u0_a0 29593 29593 F DEBUG : Revision: '10' 05-18 15:29:09.873 u0_a0 29593 29593 F DEBUG : ABI: 'arm' 05-18 15:29:09.873 u0_a0 29593 29593 F DEBUG : pid: 29562, tid: 29575, name: Binder:29562_2 >>> org.mozilla.firefox.PasswordsProvider <<< 05-18 15:29:09.873 u0_a0 29593 29593 F DEBUG : signal 11 (SIGSEGV), code 2 (SEGV_ACCERR), fault addr 0xedafd124 05-18 15:29:09.873 u0_a0 29593 29593 F DEBUG : r0 edafd114 r1 00001000 r2 c0000000 r3 edafe000 05-18 15:29:09.873 u0_a0 29593 29593 F DEBUG : r4 cc5b791c r5 cc20707c r6 cc208040 r7 cc20805c 05-18 15:29:09.873 u0_a0 29593 29593 F DEBUG : r8 00000000 r9 ed08f0b4 sl cdadb60c fp 00000000 05-18 15:29:09.873 u0_a0 29593 29593 F DEBUG : ip e97a5630 sp cdadb5d8 lr e9767575 pc cc4b42ba cpsr 000f0030 05-18 15:29:09.875 u0_a0 29593 29593 F DEBUG : 05-18 15:29:09.875 u0_a0 29593 29593 F DEBUG : backtrace: 05-18 15:29:09.875 u0_a0 29593 29593 F DEBUG : #00 pc 000142ba /data/app/org.mozilla.firefox-O5U_DqbD-7IX0RgtsvMbng==/lib/arm/libmozglue.so (offset 0x3c000) 05-18 15:29:09.875 u0_a0 29593 29593 F DEBUG : #01 pc 00052571 /system/lib/libc.so (fclose+160) 05-18 15:29:09.875 u0_a0 29593 29593 F DEBUG : #02 pc 00006fff [anon:jemalloc:cc200000] ... 05-18 15:29:10.422 1000 1343 29612 I am_crash: [1343,0,org.mozilla.firefox.PasswordsProvider,952647236,Native crash,Segmentation fault,unknown,0] We hope this feedback from customer will help your application more reliable and better in quality. Thank you for your understanding and support regarding this matter in advance. If you are going to resolve this issue for the next release version of the application, please share it to us as well when possible. Please feel free to contact us for any questions or further information. Thank you very much for your time. Best Regards, Samsung Application Quality Assurance team