We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

How to set up Authenticator on another device

  • 1 件の返信
  • 2 人がこの問題に困っています
  • 1 回表示
  • 最後の返信者: cor-el

more options

I changed my phone. My account is protected with 2FA. I want to add Authenticator app on the new phone, however, I can't find my account 2FA QR code to scan?

Thanks

I changed my phone. My account is protected with 2FA. I want to add Authenticator app on the new phone, however, I can't find my account 2FA QR code to scan? Thanks

選ばれた解決策

You probably need to disable 2FA on your Firefox account and then re-enable 2FA and setup the Authenticator on the new device similar to what you did previously. If necessary then use the recovery codes that you should have saved when you created the 2FA account.

If you do not have recovery codes or otherwise aren't able to connect to the Firefox account then reset the Firefox Sync password to see if that gives access to the account and disable two factor authentication. You may have to try this more than once to be able to disable 2FA. Previous Firefox Account Recovery Codes expire when new ones are created.

この回答をすべて読む 👍 0

すべての返信 (1)

more options

選ばれた解決策

You probably need to disable 2FA on your Firefox account and then re-enable 2FA and setup the Authenticator on the new device similar to what you did previously. If necessary then use the recovery codes that you should have saved when you created the 2FA account.

If you do not have recovery codes or otherwise aren't able to connect to the Firefox account then reset the Firefox Sync password to see if that gives access to the account and disable two factor authentication. You may have to try this more than once to be able to disable 2FA. Previous Firefox Account Recovery Codes expire when new ones are created.