Avatar for Username

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

I cannot install the latest update. I get the message "The update could not be installed. Please make sure there are no other copies of Thunderbird running etc"

  • 1 件の返信
  • 1 人がこの問題に困っています
  • 2 回表示
  • 最後の返信者: sfhowes

Tony33
Tony33
more options

I am running Windows 10. Trying to update Thunderbird to v 38.5 to v 45.8. I receive the message "Software Update Failed. The update could not be installed. Please make sure there are no other copies of Thunderbird running on your computer, and then restart Thunderbird to try again."

I have tried the fixes outlined in this article with no luck https://support.mozilla.org/en-US/kb/thunderbird-software-update-failed

Can anyone assist solve this problem?

I am running Windows 10. Trying to update Thunderbird to v 38.5 to v 45.8. I receive the message "Software Update Failed. The update could not be installed. Please make sure there are no other copies of Thunderbird running on your computer, and then restart Thunderbird to try again." I have tried the fixes outlined in this article with no luck https://support.mozilla.org/en-US/kb/thunderbird-software-update-failed Can anyone assist solve this problem?

すべての返信 (1)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Try deleting the profile lock file: open the profile folder, located by default at C:\Users\username\AppData\Roaming\Thunderbird\Profiles\8charstring.default

Allow viewing of hidden files and folders. Delete parent.lock.

Unless you have a compelling reason to use TB 45, download and run the installer for TB 60.7 over the existing installation.