Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

started Tbird today and all my existing accts and collected e-mail were gone - how can I retrieve it all?

  • 3 件の返信
  • 3 人がこの問題に困っています
  • 1 回表示
  • 最後の返信者: dgedward

more options

I have been using Tbird for years. Today when I started my Windows (up to date) laptop, instead of Tbird starting normally, it came up with no e-mails, did not get messages and asked me to set up an account. I apparently had lost all five e-mail accounts, all unerased read or unread e-mail for all accounts and all settings. Is there any known reason for this, and any known remedy to get all this back. It's a disaster for me, for sure.

I have been using Tbird for years. Today when I started my Windows (up to date) laptop, instead of Tbird starting normally, it came up with no e-mails, did not get messages and asked me to set up an account. I apparently had lost all five e-mail accounts, all unerased read or unread e-mail for all accounts and all settings. Is there any known reason for this, and any known remedy to get all this back. It's a disaster for me, for sure.

すべての返信 (3)

more options

Did you use POP or IMAP?

more options
more options

THANK YOU - WORKING ON IT - SEEMS (AFTER READING ARTICLE) IT LOST MY PROFILE. THANK YOU FOR THE HELP.