Avatar for Username

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

Can't upload on Google Photos when using Firefox browser

  • 6 件の返信
  • 2 人がこの問題に困っています
  • 3 回表示
  • 最後の返信者: vsana5

chaemi
chaemi
more options

I'm trying to upload photos on Google Photos (photos.google.com), but I always get an error message. I tried restarting my laptop, disabling add-ons, etc., nothing worked. I had to download Chrome again just to upload my photos. Please help, thank you.

I'm trying to upload photos on Google Photos (photos.google.com), but I always get an error message. I tried restarting my laptop, disabling add-ons, etc., nothing worked. I had to download Chrome again just to upload my photos. Please help, thank you.

この投稿は chaemi により に変更されました

すべての返信 (6)

crankygoat
crankygoat
more options

What the error message exactly says is generally helpful in these situations. ;)

the-edmeister
the-edmeister
  • Moderator
more options

Please provide a screenshot of that error message.

See this support article. How do I create a screenshot of my problem? It is best to use a compressed image type like PNG or JPG to save the screenshot and make sure that you do not exceed a maximum file size of 1 MB.

Then use the Browse .... button below the Post a Reply text box to upload the screenshot.

chaemi
chaemi 質問者
more options

I was able to upload 2/5 of the photos, but that took almost 30 minutes.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

What security software do you have ?

It is possible that (anti-virus) security software is causing the problem. Try to disable security software temporarily to see if that makes a difference.

gary.guenther
gary.guenther
more options

I have the same problem. My file sizes are small. (I compress.) My path names are short. I checked. I may or may not be able to upload one photo at a time but usually not. I never had any problem with this in the past. It still works fine with Internet Explorer, but I don't like to use that.

FF is broken re uploading photos to Google Albums. PLEASE FIX IT. I want it back the way it was.

vsana5
vsana5
more options

I have the same problem on 2 computers in different versions of Firefox, 76 and 77 beta, with and without antivirus. Screenshot reads "Can't upload 14 files out of 164"