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Empty account after upgrade

  • 1 件の返信
  • 1 人がこの問題に困っています
  • 3 回表示
  • 最後の返信者: Wesley Branton

Vladyusha
Vladyusha
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Good afternoon, after updating the browser I was thrown out of the account. Then I went back into it and I lost all my account information. there are no bookmarks and memorized passwords or history there is nothing. How can I restore all data in my account? [email address]

Good afternoon, after updating the browser I was thrown out of the account. Then I went back into it and I lost all my account information. there are no bookmarks and memorized passwords or history there is nothing. How can I restore all data in my account? [email address]

この投稿は Andrew により に変更されました

すべての返信 (1)

Wesley Branton
Wesley Branton
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It sounds like Firefox probably accidentally created a new blank profile for you, since getting logged out of your Firefox Sync account would not delete any data that's already on your browser on that device.

The Recover user data missing after Firefox update page has the necessary steps that should help you get your data back.

Hope this helps.