Avatar for Username

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

Firefox crash, tabs lost

  • 4 件の返信
  • 1 人がこの問題に困っています
  • 5 回表示
  • 最後の返信者: FredMcD

noematik
noematik
more options

In the last few weeks I have been experiencing frequent crashes. That means at least once a day. Most of the times when I submit the report and restart firefox I lose all my tabs, which is very annoying since I generally have around ten open all the time - for a reason. My husband also experiences these crashes on his laptop. There is no new software installed, nothing has changed on/in either of the computers, firefox is up to date. I need my browser to be dependable, the crash is one thing, the loss of the tabs is intolerable.

In the last few weeks I have been experiencing frequent crashes. That means at least once a day. Most of the times when I submit the report and restart firefox I lose all my tabs, which is very annoying since I generally have around ten open all the time - for a reason. My husband also experiences these crashes on his laptop. There is no new software installed, nothing has changed on/in either of the computers, firefox is up to date. I need my browser to be dependable, the crash is one thing, the loss of the tabs is intolerable.

すべての返信 (4)

FredMcD
FredMcD
more options

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

Please, Do not post a screenshot ! !

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

noematik
noematik 質問者
more options

bp-b61c3186-1ed8-4d60-87d3-1703e0210420 4/21/2021, 0:52 View bp-be243ce9-2324-4bb0-a20d-ba1b40210418 4/18/2021, 16:49 View bp-7e34e2ce-4cdf-4e5a-9ad7-843470200710 7/10/2020, 12:04 View bp-b3f9939a-4cad-4856-bca3-a3ff70181214 12/14/2018, 3:00 View bp-759533c2-8579-4808-a152-4f4b10181027 10/27/2018, 15:33 View bp-cfca9350-e1bd-460a-a260-ad6180210516 5/16/2021, 15:31 View bp-9ade2a1e-1a39-42b8-8b5d-5e1330210516 5/16/2021, 15:31 View bp-5674d4fa-76bc-433d-8d30-597da0210516 5/16/2021, 15:31 View bp-f809e360-a054-4f15-b3b2-c4f320210516 5/16/2021, 15:31 View

FredMcD
FredMcD
more options

Well done. The other reports are too old to be useful.


bp-cfca9350-e1bd-460a-a260-ad6180210516 bp-9ade2a1e-1a39-42b8-8b5d-5e1330210516 bp-5674d4fa-76bc-433d-8d30-597da0210516 bp-f809e360-a054-4f15-b3b2-c4f320210516

Signature: OOM | small

MOZ_CRASH Reason (Sanitized) : MOZ_CRASH()

Crash Reason EXCEPTION_BREAKPOINT

FredMcD
FredMcD
more options

Basically, an OOM (Out Of Memory) means the system is having issues with the RAM.

https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

https://support.mozilla.org/en-US/kb/firefox-takes-long-time-start-up

https://support.mozilla.org/en-US/kb/quick-fixes-if-your-firefox-slows-down


MemTest LAST UPDATED : 12/04/2020 Could you please run a tool from http://memtest.org/ in order to check the integrity of your RAM?

You will need a thumb or disk drive to install it on.


Do you let Windows handle the page file or did you set a fixed size ? Control Panel -> System -> Advanced -> Performance -> Settings

If you use a fixed size for the page file then try the former and let Windows handle the page file. How to determine the appropriate page file size for 64-bit versions of Windows {web link}