Avatar for Username

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

Upgrade failure

  • 1 件の返信
  • 1 人がこの問題に困っています
  • 2 回表示
  • 最後の返信者: sfhowes

Jim Devlin
Jim Devlin
more options

I upgraded to 91.1.2 today and have been unable to open the program since. The program opens and I am asked to sign into Google for calendar sync but this window does not respond. Also the Preferences Tab is open which is not normal. The program hangs for about seven or eight minutes not responding and then crashes. The Crash ID is bp-96fabaaa-e5b9-4f12-841c-8a66e0210929 The program is using around 2.5 Gb of memory I have tried uninstall and reinstall but no success. I would like to go back to the old version but don't know how.

I upgraded to 91.1.2 today and have been unable to open the program since. The program opens and I am asked to sign into Google for calendar sync but this window does not respond. Also the Preferences Tab is open which is not normal. The program hangs for about seven or eight minutes not responding and then crashes. The Crash ID is bp-96fabaaa-e5b9-4f12-841c-8a66e0210929 The program is using around 2.5 Gb of memory I have tried uninstall and reinstall but no success. I would like to go back to the old version but don't know how.

選ばれた解決策

The crash report shows that Avast is flagged. Remove Avast or run Windows in safe mode and see if TB works properly.

この回答をすべて読む 👍 1

すべての返信 (1)

sfhowes
sfhowes
  • Top 10 Contributor
more options

選ばれた解決策

The crash report shows that Avast is flagged. Remove Avast or run Windows in safe mode and see if TB works properly.