Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

Crashes when not even being used

  • 4 件の返信
  • 0 人がこの問題に困っています
  • 1 回表示
  • 最後の返信者: rmwade55

more options

Firefox crashes often, even when I'm not using it. I can be doing anything else on the computer and a crash message pops up. I'm using Windows 10.

Firefox crashes often, even when I'm not using it. I can be doing anything else on the computer and a crash message pops up. I'm using Windows 10.

すべての返信 (4)

more options

Does it still happen in Troubleshoot Mode?

more options

I wouldn't know. It happens when I haven't even opened Firefox; it must run automatically in the background. If I start it in any mode, I don't see how that would help, unless I start it in Troubleshooting mode and don't turn off the computer for a few days, waiting to see if it's going to crash.

more options

Could be a problem with the Background Update Agent (BUA).

The BUA is controlled by these prefs on the about:config page.

app.update.background.enabled
app.update.background.scheduling.enabled
more options

It took a few tries to uninstall Firefox. It would do so only partially. I finally did a full install and then used Wise Care's forced uninstall, and that got it all. Then I did a new install and followed the instructions from the above suggestion about background updates. Time will tell whether that worked. Thanks for the suggestion.