Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

Sync save lost

  • 1 件の返信
  • 0 人がこの問題に困っています
  • 8 回表示
  • 最後の返信者: TechHorse

more options

I have noticed in the help section that all sync data is removed if password is reset. I have just lost all my passwords, bookmarks, settings, everything, because I had to format my computer and didn't memorize my firefox password.

Is there any chance at all to have my data restored regardless? I understand I am at fault, but this outreach is my last hope, I guess.

I have noticed in the help section that all sync data is removed if password is reset. I have just lost all my passwords, bookmarks, settings, everything, because I had to format my computer and didn't memorize my firefox password. Is there any chance at all to have my data restored regardless? I understand I am at fault, but this outreach is my last hope, I guess.

この投稿は invisuu により に変更されました

すべての返信 (1)

more options

invisuu, you might be able to restore bookmarks from Firefox's own backup. See here: https://support.mozilla.org/en-US/kb/restore-bookmarks-from-backup-or-move-them

Also, sometimes passwords can be retrieved using the logins-backup.json file in the Profile folder. Although this would need to be done sooner rather than later.

  • Close all Firefox windows.
  • Move logins.json to a backup folder.
  • Copy logins-backup.json to a backup folder.
  • Rename logins-backup.json to logins.json.
  • Restart Firefox.

If this doesn't work you can always exit Firefox and then restore the original two files. If you do not know where your Profile folder is, see here: https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data

役に立ちましたか?

質問する

投稿に返信するには あなたのアカウントにログイン する必要があります。まだアカウントをお持ちでなければ、新しい質問を開始 してください。