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One Email Account has Password Issue

  • 2 件の返信
  • 1 人がこの問題に困っています
  • 6 回表示
  • 最後の返信者: jlcinfo

jlcinfo
jlcinfo
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I have used Thunderbird for several years with two emails from brighthouse.com (now spectrum). One of the accounts recently (2 week) started prompting for password and never accepts my password as valid. I still can get emails on it but can't send.

I am using the same password I use to get access to account on my second email account on Thunderbird, as well as the spectrum webmail app, and my cell phone without issue.

Attached are screenshots of the server settings for IMAP and SMTP. Your help would be appreciated.

I have used Thunderbird for several years with two emails from brighthouse.com (now spectrum). One of the accounts recently (2 week) started prompting for password and never accepts my password as valid. I still can get emails on it but can't send. I am using the same password I use to get access to account on my second email account on Thunderbird, as well as the spectrum webmail app, and my cell phone without issue. Attached are screenshots of the server settings for IMAP and SMTP. Your help would be appreciated.
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sfhowes
sfhowes
  • Top 10 Contributor
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The outgoing server should use STARTTLS security on 587 with 'normal password' authentication. Also, make sure the jlc account sends on the Spectrum smtp and the jcabrera account sends on the Charter Communications smtp (bottom of right pane, first picture).

https://www.spectrum.net/support/internet/mobile-email-setup

役に立ちましたか？

jlcinfo
jlcinfo 質問者
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So, I called Spectrum and they said I had to reset password. I did not change anything else. It works now. Go figure.

役に立ちましたか？

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