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"Account disconnected" error

  • 5 件の返信
  • 0 人がこの問題に困っています
  • 最後の返信者: nobody

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I am signing into my Mozilla account on a new computer with a clean Firefox install. I'm able to get into my account using an authorization code to my email, but Firefox Sync isn't working so no bookmarks/passwords/history/etc. I have a persistent "account disconnected" with a yellow triangle icon. Upon clicking through, I see "Please sign in to reconnect [my email address]" with a sign in button. Signing in does nothing. What's really strange is that my other Mozilla account works fine, which leads me to believe this is an account issue—except that I've synced this account across several devices already.

What do?

I am signing into my Mozilla account on a new computer with a clean Firefox install. I'm able to get into my account using an authorization code to my email, but Firefox Sync isn't working so no bookmarks/passwords/history/etc. I have a persistent "account disconnected" with a yellow triangle icon. Upon clicking through, I see "Please sign in to reconnect [my email address]" with a sign in button. Signing in does nothing. What's really strange is that my other Mozilla account works fine, which leads me to believe this is an account issue—except that I've synced this account across several devices already. What do?

すべての返信 (5)

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I am on Ubuntu, if it's relevant.

役に立ちましたか?

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Did you previously used Sync on this device? This could be caused by using the wrong password.

Can you login to the Mozilla Account via this web page?

役に立ちましたか?

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I have not previously used Sync on this device other than the couple attempts I made yesterday to get it set up. I am able to log in to the account via the webpage (and use the account with Sync on other devices) but Sync is nonfunctional.

役に立ちましたか?

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You can open about:sync-log via the location bar to see if recent Sync logs are available. You can upload the file to a website if you can't post the content of the file in a reply.

役に立ちましたか?

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役に立ちましたか?

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