Body of emails not showing
Hi I am using the latest version of Thunderbird.
I have an extensive archive of historic emails organised by past year which have been exported to local folders on my PC. In the past a search for old email content, for example from a specific individual, has brought up a list of all the emails in the Thunderbird account both stored in the Thunderbird folder hierarchy and also in the offline files and short extracts of these have been shown. Clicking on one of these has always recovered the full email body content for that specific email from wherever it was stored.
More recently I am now finding that the body of the emails in the offline folders are no longer shown and the only way I have been able to view that email is to note the date and then physically scroll through the offline folder for that date.
Please advise.
すべての返信 (5)
Please Start Windows in safe mode with networking enabled - https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode
Still In Windows safe mode, start Thunderbird in Troubleshoot Mode - https://support.mozilla.org/en-US/kb/troubleshoot-mode-thunderbird
Does problem change?
Hi Wayne
Very grateful for your help. Tried your suggestions. No change. There are two results emails in the search results as I would expect. Clicking on either still results in blank screen. Browsing the folder contents for the two dates noted from search result still shows only one item. The second one (a day after the first) is still missing. Both, incidentally have attachments containing the actual test results. I printed them both out when first received so not a major issue, but I wanted to revisit the email content. Any other suggestions I can try? Best wishes
See whether this could fix the problem, not sure:
Thanks for that suggestion. I kept a backup copy of that file - it is 499 Mb as I have emails back to 2011 mostly in off-line folders on my PC! Having done that only one of errant emails nnow shows up in the search results but that does open fully show the email when clicked on. I guess the fact that the other one doesn't now show up even in the index means that at about that time there was a glitch of some kind and one of the mails somehow got deleted or not saved, although it was indexed. Unless you can think of any further things to try. The volume of my email database may be part of the problem. I seem to remember that a couple of years ago I was having a problem of some sort and I had to move most of the years out of my Thunderbird folders into off-line storage still in the profile. I'll consider storing most of the older year's folders on the PC Instead. How best should I do that but still allow me to search that data set if required? Thanks again!
I only recommended rebuilding the Global Database because your description of the problem seemed to indicate there were no indexing problems specific to any particular folder, but if you observed that, you could try re-indexing a specific folder by right-clicking on it and choosing Repair Folder.
Searching would actually be improved by storing mail locally on your computer. The only downside to doing that is that, well, it will no longer be available on the server… :)
You may create folders under Local Folders, at the bottom of the list of accounts in the folder pane, to store and organise your mail locally on your computer there however you wish, independently of any account you may have.
You may also want to use Thunderbird's Archive feature:
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