I cannot upload files, such as photos for my Etsy shop. How can I fix this?
When the pop-up window opens for me to choose the file, as soon as I start to navigate to the folder my photos are in it goes blank and freezes, and the program becomes non-responsive and I have to close it.
すべての返信 (4)
Do you have that problem when running in the Firefox SafeMode?
http://support.mozilla.com/en-US/kb/Safe+Mode
Don't select anything right now, just use "Continue in SafeMode."
If not, see this:
http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+theme...
It still does the same thing in SafeMode. In fact, yesterday when I rebooted my computer everything worked correctly, but now again today it won't work - just becomes unresponding again.
After thinking about this, I remembered I had also installed FireFox 3.6.10 after I had gotten rid of the TDSS rootkit redirect virus that was attacking FireFox. This is when I started having the consistent problem of the program freezing every time I tried to upload a photo file.
I uninstalled 3.6.10 and reinstalled 3.5.13 and so far have had no problems uploading photo files. If I find that after several days I end up having the freeze problem I will post here again. Otherwise, this must be a bug in the new version, and I will report it.
You may still be infected or you may need to do a clean reinstall of Firefox if that infection affected Firefox.
See http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall
Did you recover from that infection yourself or did you visit a forum that is specialized in malware to ask for help?
See also "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked and What to do when searches take you to the wrong search website
Your above posted system details show outdated plugin(s) with known security and stability risks.
- Shockwave Flash 10.1 r82
- Next Generation Java Plug-in 1.6.0_14 for Mozilla browsers
Update the Java plugin to the latest version.
- http://java.sun.com/javase/downloads/index.jsp (Java Platform: Download JRE)
Update the Flash plugin to the latest version.
- http://www.adobe.com/software/flash/about/
- http://www.adobe.com/shockwave/welcome/
- http://www.adobe.com/downloads/
Update the Adobe Reader plugin to the latest version.